Wednesday, December 3, 2008

Cebu Pacific blues

I'm a regular Cebu Pacific passenger and am generally pleased with the airline.B ut recent events make me ponder: is Cebu Pacific getting a lot more passenger traffic than it can handle? Or are its systems in need of honest-to-goodness troubleshooting? Last weekend, we were enroute to Cagayan de Oro, arriving early in Terminal 3 to find very long, snaking lines. By the time the public address system announced the final call for boarding for our 4.20am trip, there were a lot of grumbling passengers who were still in line to check-in their luggages. Seems to me that the centralized line for all destinations is simply not working. Passengers who check-in very early for the flights compete with those with earlier flights and only add to the already long queue. We ended up flying hungry after missing breakfast.

On a trip to Samar over a month ago, my art director's tripod ended up being sent to Cagayan de Oro. While CebuPac volunteered to forward the tripod to us, it was forwarded to Boracay. Oh, the tripod made it back to my art director's home -- after our trip. Now that made me apprehensive if that same thing happened to me on a photo assignment/business trip. Maybe, somebody over at CebuPac might read this post and enlighten us with some answers.
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